Frequently Asked Questions
Q: What services do you offer?
A: We offer Home & Commercial cleaning, including Standard maintenance, Deep Cleaning, Move-In/Move-Out, and Office Cleaning. Add-ons are available upon request.
Q: What’s included in a standard cleaning?
A: Standard cleaning covers kitchens, bathrooms, bedrooms, and living areas: dusting reachable surfaces, wiping counters, cleaning sinks/toilets/showers, vacuuming, mopping, and trash removal.
Q: Do you bring your own supplies and equipment?
A: Yes—we bring our own products and equipment. If you prefer, we can also use your products (great for special surfaces, allergies, or fragrance-free requests).
Q: Are you pet-friendly?
A: Absolutely—we’re pet-friendly. Pets are family! We just ask that they’re secured or comfortable during the cleaning, especially if they’re anxious around new people.
Q: Will I get the same team every visit?
A: For recurring clients, we schedule the same team whenever possible to build familiarity and trust. Our team also arrives in uniform for a professional, consistent experience.
Q: How do I book a cleaning?
A: Request a free estimate through our website, or text/call us. We’ll confirm the details and schedule the best day and time for you.
Q: How do you price your cleanings?
A: Pricing depends on the size, condition, and service type (standard vs deep, home vs commercial). After the estimate, we confirm a clear price before your appointment.
Q: Do I need to be home during the cleaning?
A: Not necessarily—many clients aren’t home. Just share access instructions, and we’ll message you when we’re done.
Q: What if I need to reschedule or cancel?
A: No problem—please give us at least 48 hours’ notice so we can adjust the schedule. Late changes may be subject to a rescheduling fee.
Q: Are you insured?
A: Yes. Clean4Good carries Commercial General Liability Insurance for your peace of mind. We understand that inviting a cleaning team into your home or business requires trust, and we take that responsibility seriously.
Q: Why does hiring an insured cleaning company matter?
A: Hiring an insured cleaning company gives you an extra layer of confidence. It shows that the company operates professionally and has coverage in place for eligible incidents related to the service.
Q: Can you provide prof of insurance?
A: Yes. A Certificate of Insurance is available upon request for homeowners, offices, property managers, and commercial clients who require proof of coverage before service begins.
Q: Do you offer a satisfaction guarantee?
A: We want you to love the results. If something was missed, let us know within 24 hours and we’ll schedule a quick touch-up.
Q: Can I contact you in Portuguese or Spanish?
A: Absolutely! We speak English, Portuguese, and Spanish. Message us on WhatsApp in the language you prefer.