Frequently Asked Questions
Q: What services do you offer?
A: We offer Home & Commercial cleaning, including Standard maintenance, Deep Cleaning, Move-In/Move-Out, and Office Cleaning. Add-ons are available upon request.
Q: What’s included in a standard cleaning?
A: Standard cleaning covers kitchens, bathrooms, bedrooms, and living areas: dusting reachable surfaces, wiping counters, cleaning sinks/toilets/showers, vacuuming, mopping, and trash removal.
Q: Do you bring your own supplies and equipment?
A: Yes—we bring our own products and equipment. If you prefer, we can also use your products (great for special surfaces, allergies, or fragrance-free requests).
Q: Are you pet-friendly?
A: Absolutely—we’re pet-friendly. Pets are family! We just ask that they’re secured or comfortable during the cleaning, especially if they’re anxious around new people.
Q: Will I get the same team every visit?
A: For recurring clients, we schedule the same team whenever possible to build familiarity and trust. Our team also arrives in uniform for a professional, consistent experience.
Q: How do I book a cleaning?
A: Request a free estimate through our website, or text/call us. We’ll confirm the details and schedule the best day and time for you.
Q: How do you price your cleanings?
A: Pricing depends on the size, condition, and service type (standard vs deep, home vs commercial). After the estimate, we confirm a clear price before your appointment.
Q: Do I need to be home during the cleaning?
A: Not necessarily—many clients aren’t home. Just share access instructions, and we’ll message you when we’re done.
Q: What if I need to reschedule or cancel?
A: No problem—please give us at least 48 hours’ notice so we can adjust the schedule. Late changes may be subject to a rescheduling fee.
Q: Do you offer a satisfaction guarantee?
A: We want you to love the results. If something was missed, let us know within 24 hours and we’ll schedule a quick touch-up.
Q: Can I contact you in Portuguese or Spanish?
A: Absolutely! We speak English, Portuguese, and Spanish. Message us on WhatsApp in the language you prefer.